Hotel/Motel - Display Guest Room Information

Description

Guest Room mode allows you to display, change, or enter new information about a guest room (condition, occupancy), the guest (name, wake-up) and the room extension (number, call blocking, call restrictions). You can change or enter new information in a guest room display by using softkeys.

Conditions and Feature Interactions

None of the Guest Services functions, including displaying guest room information, are available on the 5540 IP Console in a Clustered Hospitality environment.

Programming

This feature does not require programming.

Operation

5540 IP Console

Enter Guest service mode.
Do one of the following:

To list all vacant and clean rooms, press VAC/CLEAN.
To list all rooms in which a maid is present, press MAID.
To list all rooms in another state (for example, vacant and not clean), press OCCUPANCY repeatedly until the state you want appears in the " Occup" field, and then CONDITION to select the condition state.

Press ENTER.

IP Console Applications(MiVoice Business Console)

Select Guest Service.
Use any of the following methods to search for a room
Select a Room Number and type in the number of the room.
Select Room Status and you can search depending on any combination of the following criteria: occupancy, condition, or starting at a specific room number.
Select Last Name of Guest and type in the desired last name.

Press F12 or select the Search softkey.
Make the required changes (if any) and select Save to save them.

Guest Room Display Fields on IP Console Applications(MiVoice Business Console)
Flag	Field	Description
Last Name	Last Name	The last name of the guest to which the room is registered.
First Name	First Name	The first name of the guest to which the room is registered.
Affiliation	Affiliation	Company or group the guest is associated with.
Wake-up	Wake-up	If the guest requests an automatic wake-up call, the time is entered in this field.
Occupancy	Occupancy	The state of occupancy of the room can be changed as required. This can be set to "Vacant", "Occupied", or "Reserved".
Condition	Condition	The condition of the room can be changed as required. This can be set to "Clean", "Not Clean", "Maid Present", "To be Inspected", or "Out of Service".
Call Restriction	Call Restriction	The type of call restriction applied to the guest room. This can be set to "Internal", "Local", "Long Distance", "Option 1", "Option 2" or "Option 3".
Call Block	Call Block	Call blocking prevents guests from making calls from one room to another. This field may be set to "Affected" or "Unaffected".
Message Cost	Message Cost	The number of call units (meter pulses) used, or the number of calls made if meter pulses are not provided, when outside calls are made on this room extension.
Language	Language	The language applied to the guest room.
VIP	VIP Status	The VIP status of the guest room. Up to nine status labels can be programmed on the Hotel Options form. A status of "0-Non-VIP" indicates that the room is occupied by a regular guest, not a VIP.
VIP Wakeup	VIP Wakeup	If the guest is a VIP and this field is set to "On," then any existing wake-up call is modified to become "Personal." For example, if the current wake-up call has been programmed as "Once, Automatic," it will be modified to become "Once, Personal."
DND	Do Not Disturb	If the guest has Do Not Disturb enabled on the extension, "On" appears in this field. The default is "Off".
Calls	Calls	The number of telephone calls made by the guest.
M/W	Message Waiting	If there is an undelivered message for this room, the field contains "On". Otherwise it is set to "Off". Changing the name of a guest through the Guest Service facility will not effect the status of this field.